SNADNEE / Solutions / AI Agents

SNADNEE / Solutions / Reservation system

Production AI agents that actually work.

Agents for support, sales, documents, and internal ops. With guardrails, monitoring, and audit logging where compliance demands it — not bolted on after launch.

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What an AI agent actually is.

An AI agent is software that decides on its own which step to take next, uses tools to take that step, and keeps going until the job is done. Not a chatbot that only replies. Not RPA that follows fixed scripts. An autonomous helper with an LLM brain and access to your systems.

Agents read tickets, query your CRM, write follow-up emails, file documents, escalate to humans on hard cases, and log every step. The good ones do this with guardrails — they cannot work with your data outside what you authorize.

Six agent patterns we ship.

Each one pre-architected and adapted to your stack.

Customer support agent

Designed to handle the bulk of tier-1 tickets autonomously. Reads context, finds the answer in your knowledge base, replies in your tone, escalates the rest. Plugs into Zendesk, Intercom, or custom helpdesk.

Sales agent

Qualifies inbound leads, scores them against your ICP, sends follow-ups on schedule, books meetings on the calendars that matter. Frees reps to close, not chase.

Document processing agent

Invoices, contracts, certificates, lab reports. OCR plus LLM extracts the fields, validates the rules, posts to ERP, flags edge cases for human review.

Internal copilot

Chat with your CRM and ERP. Ask for Q3 revenue by region, open tickets for client X, status updates from last week's data. Your team stops clicking through dashboards.

Knowledge agent (RAG)

Answers from your own documents — handbooks, contracts, regulations, internal wiki. Cites sources. No hallucinated policy. Hybrid search over Pinecone with custom embedding pipelines.

Voice agent

Voice receptionist, callback handling, appointment booking over the phone. Sounds natural, escalates to humans when it should, logs every call.

Document processing agent

Invoices, contracts, certificates, lab reports. OCR plus LLM extracts the fields, validates the rules, posts to ERP, flags edge cases for human review.

Internal copilot

Chat with your CRM and ERP. Ask for Q3 revenue by region, open tickets for client X, status updates from last week's data. Your team stops clicking through dashboards.

Voice agent

Voice receptionist, callback handling, appointment booking over the phone. Sounds natural, escalates to humans when it should, logs every call.

Knowledge agent (RAG)

Answers from your own documents — handbooks, contracts, regulations, internal wiki. Cites sources. No hallucinated policy. Hybrid search over Pinecone with custom embedding pipelines.

Designed to handle the bulk of tier-1 tickets autonomously. Reads context, finds the answer in your knowledge base, replies in your tone, escalates the rest. Plugs into Zendesk, Intercom, or custom helpdesk.

Customer support agent

How we build your AI agent

Discovery

Understanding your processes

We map your workflows and identify where AI agents can deliver the most value. Not every process needs an agent — we find the ones that do.

Agent design

Defining what the agent does

We define the agent's capabilities, data sources, integrations, and guardrails. Clear scope, clear expectations.

Prototype

Working agent within days

You see the agent in action before committing to full development. Real data, real interactions, real feedback.

Development & training

Building the production agent

We build, fine-tune, and rigorously test the agent. Edge cases, error handling, security — everything production demands.

Deployment & monitoring

Launch, observe, improve

We deploy, monitor performance, and continuously improve. AI agents get better over time — and so does your ROI.

Who has worked with us

Who has worked with us

Who has worked with us

Why teams choose us.

12 years building production software since 2014

EU-based delivery — GDPR-conscious, EU AI Act monitored

Claude Code and OpenAI Codex in our daily delivery

Long-term partner — multi-year engagements are the norm

Learn more about SNADNEE

Why teams choose us.

12 years building production software since 2014

EU-based delivery — GDPR-conscious, EU AI Act monitored

Claude Code and OpenAI Codex in our daily delivery

Long-term partner — multi-year engagements are the norm

Learn more about SNADNEE

Why teams choose us.

12 years building production software since 2014

EU-based delivery — GDPR-conscious, EU AI Act monitored

Claude Code and OpenAI Codex in our daily delivery

Long-term partner — multi-year engagements are the norm

Learn more about SNADNEE

Have an agent in mind? Let's talk.

A 30-minute call. Tell us what you want the agent to do. We'll tell you what's realistic, what's hard, and what we'd build first.

Book a meeting

🚀 Our team is ready to start your project now

Zdenek Siska, Business Director
📱 +420 792 647 247
✉️ siska@snadnee.com

Have an agent in mind? Let's talk.

A 30-minute call. Tell us what you want the agent to do. We'll tell you what's realistic, what's hard, and what we'd build first.

Book a meeting

🚀 Our team is ready to start your project now

Zdenek Siska, Business Director
📱 +420 792 647 247
✉️ siska@snadnee.com

Have an agent in mind? Let's talk.

A 30-minute call. Tell us what you want the agent to do. We'll tell you what's realistic, what's hard, and what we'd build first.

Book a meeting

🚀 Our team is ready to start your project now

Zdenek Siska, Business Director
📱 +420 792 647 247
✉️ siska@snadnee.com